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March 2016 brings the most exciting customer experience event South Africa has ever seen.

March brings the most exciting customer experience event South Africa has ever seen.

The speed of development of new ideas is accelerating fast. The expectation from our customers of what can be attained is also accelerating. Our real life customer experience is not changing very much.

We are not deploying and thinking new ideas anywhere near quickly enough to make that critical difference. Why wait to deliver opportunity that is available right now!

Customer Experience World (CEW) is different - because we now need to be different. The Customer Experience should offer the corporate more insight into the customer’s behaviour resulting in a far more targeted sales and services approach; but the value, of such relationships, is still debatable. Ultimately 4 out of 5 CEM (Customer Experience Management) initiatives are still failing. Fact is that we are now in the age of the customer led approach. The customer is firmly in control.

Taking place from 9-10 March at The Maslow Hotel in Johannesburg, South Africa, CEW will give you the insight that will change the way you think about Customer Experience – FOREVER. Come and see for yourself:

CEW are going to turn traditional thinking upside down and show you why 2016 needs “next practice” thinking and why “best practice” is old school thinking.
CEW will give you access to innovative ideas to accelerate and improve your Customer Experience initiatives
CEW will bring Customer Experience and disruptive innovation together and show how the CEM agenda can deliver massive change in rapid time
CEW will introduce you to Customer Experience strategies which only 1% of companies have ever been exposed to
CEW will highlight some of the more burning issues around CEM – particularly around soft skills in deployment. Far too many employees and senior managers are lacking the understanding of what is can truly achieve.
Technology does play a huge role in customer experience but change is now so rapid that it becomes almost impossible to keep up with “what’s possible”. Make the wrong choices and you are saddled with expensive, over complex infrastructures that will destroy the opportunities presented to you. Make the right choices and the impact on your customers is life changing, for the customer and the corporate. CEW will provide you with the understanding of how choosing the right technology will enhance but also simplify your CEM simultaneously.

This is the South African business change event you simply cannot afford to miss.

International and local Customer Experience experts will provide you with their Customer Experience insights and experiences. Participating in round table discussions will give you the opportunity to discuss your own Customer Experience challenges gaining further practical know-how for your unique Customer Experience requirements.

The critical challenge for every session is “What are we going to do that is going to make the difference?” In 2016 we need a different, more customer centric approach. We need to challenge every aspect of the customer experience and CEW will go beyond and reveal the secret of successful Customer Experience implementation - the reason why the CEW event is your “must attend” for 2016.

RESERVE YOUR PLACE using the media code ‘MEDPAR16’ to receive 20% off standard booking rates as listed below:

http://www.focusgroupevents.com/cew-johannesburg-2016

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